THIS SUPPORT TICKET is for One Incident Support – During Normal Business Hours and replies are via email or phone and contacts are only made during our normal business hours – 9:00 a.m. to 5:00 p.m. ET (USA) – Monday thru Friday.
Out-of-Warranty support for all Kipware® titles is provided using a “per incident” format.
An “incident” is described as a single, REPRODUCIBLE issue displaying specific symptoms where:
- Kentech Inc. agrees the problem is directly related with the OPERATION of a Kipware® software title
- A resolution can be reached using reasonable efforts. A single support incident may involve multiple round trips of contact.