Software Delivery Information
Refund / Return Policy
How is my software delivered ?
Receiving your Kipware® software and getting up and running is quick and easy and is designed to allow you to easily create your own back-up whether on a CD or on another external option.
Standard Delivery Option for All Domestic or International Purchases
All Kipware® titles are delivered via a web DOWNLOAD which will result in the following :
- Once your order is received you will receive an email with your download link and instructions. This email will be sent within (1) hour on normal business days but can be delayed up to (24) hours for orders placed during non-business hours. We make every attempt to deliver your email as quickly as possible … please remember to check your JUNK or SPAM folders in case the email gets redirected by your email client.
- The file you will download is a complete installation file … the same file that would be sent on a CD. Once downloaded … you can copy the file to a CD memory stick or other external storage to retain as a back-up or to use to perform the installation on a PC other than the one where the download took place.
- The downloaded installation file DOES NOT require any internet access to run. The only internet access required is to download the file. As mentioned above … once the file is downloaded it can be freely copied and used elsewhere or stored on an external storage medium as a backup.
- It is the client’s responsibility to maintain a copy of the original installation file … so make sure to copy the file you will download to an external device or to a safe backup device where you will have access to it if a re-install is ever needed in the future.
- All instructional videos and manuals are available online and the appropriate links will be included in your delivery email. Users have unlimited, never ending access to all video training and printable online manuals.
- DOWNLOAD delivery is FREE … allows us to deliver Kipware® anywhere in the world … and is the standard delivery for all domestic and international clients.
methods of Payment
What is the Best Method To Place My Order
- The easiest and fastest delivery is to place your order and pay for your purchase in full through this Kentech OnLine Store using any one of the payment options outlined below.
- Our online store accepts ALL Major Credit Cards … payments are processed using the SQUARE payment gateway.
- PayPal … either direct payment using any major credit card … payment using a PayPal account … or Paypal Pay 4 where users can spread their total payment over 4 interest free payments due every 2 weeks.
Does Kentech Inc. Accept Purchase Orders?
- Although we can use your P.O. for reference … we do not extend credit … NO EXCEPTIONS.
- All software purchases must be paid for in full prior to delivery via any of the payment options outlined above.
Can I Place My Order via Telephone?
- The easiest and fastest delivery is to pay for your purchase in full through the Kentech OnLine Store using any payment option as outlined above.
- Should you wish to place your order directly via telephone, you can call our U.S. office at 508.754.1198 to place your order.
- Our office is normally staffed between the hours of 9:00 a.m. and 4:00 p.m. Eastern U.S. Time Zone … Monday thru Friday.
- Your order will need to be paid in full prior to delivery using any major credit card.
Can I Pay With a Wire Transfer?
- We can sometimes make exceptions, but these situations are rare and the easiest and fastest delivery is to pay for your purchase in full through the Kentech OnLine Store using any of the payment options outlined above.