THIS SUPPORT TICKET is for One Incident Support – After-Hours and Replies are via email and our Support Ticket System and during the hours of: 9:00 a.m. to 9:00 p.m. ET (USA) – Monday thru Friday and 9:00 a.m. to 3:00 p.m. Saturday.
Out-of-Warranty support for all Kipware® titles is provided using a “per incident” format.
An “incident” is described as a single, REPRODUCIBLE issue displaying specific symptoms where:
- Kentech Inc. agrees the problem is directly related with the OPERATION of a Kipware® software title
- A resolution can be reached using reasonable efforts. A single support incident may involve multiple round trips of contact.